招贤纳士

Job Location: Shanghai
Reporting to: Assistant Manager, Technical Operations
Subordinates: 0

Job Objective:

Technical Specialist (TS) provide in-house technical support and repair service to channel partners and end users in China. TS has three primary area of responsibility: (1) Maintain and promote customer satisfactory by provide in-house technical support through email and phone; and (2) validate and process in warranty repair request from authorized service provide; and (3) provide depot repair service to contract customers.

Job Responsibilities:

• Troubleshoot & technical issue received via e-mail and phone call;
• Provide depot repair service to contract customers in time;
• Analyze product technical issue and escalate to Quality department;
• Ensure customer satisfaction by promptly answering all phone call and e-mail;
• Maintain and provide reports to assistant manager;
• Perform other duties as assigned.

Job Requirements:

• Bachelor degree in electronics/computer/automation with software related background;
• Proven technical experience in Wireless, preferred with kiosk products maintenance experience;
• At least 8 years working experience in technical support environment, with min 5 years working experience in AIDC industry with specific technical knowledge on label/card/kiosk printers preferred;
• Have strong acknowledge of Windows operating system (Win95/98/NT/2000/XP).Effective Microsoft office skill and technical skill. One or more year working experience of supervisor or team leader preferred;
• Good English ability, CET 4 is must;
• Able to work well independently as well as in a team;
• Able to work under pressure.

Job Location: Shanghai
Report to: Repair Supervisor
Supervise: 0

Position overview:

Repair Technician (RT) provides repair services to channel partners and end users in China mainland. RT has three primary area of responsibility:

• Fulfill all service depot functions to customers;
• Participate as a cross functional team member to find and track product issues;
• Meet APAC NPS objectives.

Job Responsibilities:

• Validate and process RMA requests from customers;
• Provide depot printers repair service to customers;
• Inspect, analyze and troubleshoot product technical issue;
• Required to prepare weekly and monthly repair reports accordingly to SLA./KPIs;
• Required to prepare escalation reports to Quality department;
• Assist in repair stocks inventory planning and requisition;
• Responsible for auditing, stocking and issuance of stocks / printer parts from repair Kanban inventory;
• Be able to setup repair equipment and test program validation;
• Follow up and maintain communication to customers on all repair matters via email and phone;
• Perform other duties as assigned.

Job Requirements:

• Bachelor degree and above in mechanical/electronics/computer/automation;
• Two or more years in a repair environment is highly desirable;
• Strong knowledge of Windows operating system (Win95/98/NT/2000/XP). Effective Microsoft office skill (Excel) and technical skill. Preferred to be familiar with wired and wireless networking knowledge, automatic and kiosk knowledge, good technical writing skills;
• One or more years working experience in AIDC industry with specific technical knowledge on label/card/kiosk printers preferred;
• Good technical skill with Mechanical background preferred;
• Ability to work through problems in a logical and thorough manner;
• Pay attention to details and follow procedures;
• Able to work well independently as well as in a team;
• Able to work under pressure;
• Ability to converse and write in English is highly desirable.

Job Location: Dalian/Shenyang
Report to: Regional Manager, North China
Supervise: N/A

Position overview:

This position is responsible for identifying and closing sales in Northwest area, including Heilongjiang, Jilin, Liaoning provinces, consisting with budgeted profit and selling expenses and to influence and support Zebra's overall sales/marketing strategy.

Job Responsibilities:

• Achieve revenue quota through management and selling with a set of assigned territories;
• Build up a strong relationship with channel partners and major accounts;
• Identifies end-user sales opportunities and supports reseller efforts to close business;
• Improve the territory business coverage through channel development;
• Coordinates strategic and tactical selling efforts on Major and Target account;
• Manages the relationship with direct and indirect resellers;
• Proactively participates in joint sales calls and product demonstrations with direct and indirect resellers;
• Understands Zebra’s corporate views and will support and defend them;
• Perform other duties as assigned.

Job Requirements:

• In-depth experience in the IT industry of at least five years, Auto ID background is preferable;
• Excellent understanding of growing and sustaining businesses in a highly competitive and changing marketplace;
• Major account sales experience. Experience in Manufacturing or Government industry background is a plus;
• Experience on developing and managing indirect sales channels;
• Proven ability to achieve quotas through channel partnerships;
• Good understanding of business, and able to take the ownership;
• Excellent written, verbal and communication skills;
• Ability to liaise with and motivate individuals at all levels of the channel partner relationship;
• Proven ability at effectively making formal and informal presentations to all levels of management;
• Excellent planning and time management skills;
• Good attention to detail, number conscious;
• Proactive and service oriented.

Job Location: Hangzhou
Report to: Sr. Regional Manager, East China & TW
Supervise: N/A

Position overview:

This position is responsible for identifying and closing sales in Zhejiang & Jiangxi provinces, consisting with budgeted profit and selling expenses and to influence and support Zebra's overall sales/marketing strategy.

Job Responsibilities:

• Responsible for business of Zhejiang and Jiangxi provinces;
• Achieve revenue quota through management and selling with a set of assigned territories;
• Build up a strong relationship with channel partners and major accounts;
• Identifies end-user sales opportunities and supports reseller efforts to close business;
• Improve the territory business coverage through channel development;
• Coordinates strategic and tactical selling efforts on Major and Target account;
• Manages the relationship with direct and indirect resellers;
• Proactively participates in joint sales calls and product demonstrations with direct and indirect resellers;
• Understands Zebra’s corporate views and will support and defend them;
• Perform other duties as assigned.

Job Requirements:

• In-depth experience in the IT industry of at least five years, Auto ID background is preferable;
• Excellent understanding of growing and sustaining businesses in a highly competitive and changing marketplace;
• Major account sales experience;
• Experience on developing and managing indirect sales channels;
• Proven ability to achieve quotas through channel partnerships;
• Good understanding of business, and able to take the ownership;
• Excellent written, verbal and communication skills;
• Ability to liaise with and motivate individuals at all levels of the channel partner relationship;
• Proven ability at effectively making formal and informal presentations to all levels of management;
• Excellent planning and time management skills;
• Good attention to detail, number conscious;
• Proactive and service oriented.

Job Location: Shanghai/Beijing/Guangzhou
Report to: Dir ISV Programs (based in U.S.)
Supervise: 0

Position overview:

Establish relationships with a set of strategic Independent Software Vendors (ISVs) to increase revenue through the connection of our printers to a broader set of business solutions. Gain a deep understanding of the ISV’s business priorities, establish a winning print solution for enhanced end customer satisfaction and formalize partnerships. Build relationships and work day to day with partners to drive revenue through Zebra’s channels of distribution

Job Responsibilities:

• Develop and maintain an active project pipeline of ISV partnerships and manage through to closure;
• Engage ISVs targets to develop new print solutions within software application solutions;
• Maintain knowledge of ISV partner landscape, key regional business imperatives and development of opportunity plans for targeted territories;
• Optimize and maintain relationships with key decision makers within ISV targets so that the ISVs perceive Zebra’s products and services as a strategic part of their solution portfolio in meeting their customers’ current and future business needs and requirements;
• Maintain close communication with current regional sales teams—providing regular updates to sales teams on opportunities for partner to partner connection;
• Provide day to day support of ISV partnerships, including management of technical connection to Zebra products through ISV infrastructure;
• Act as trusted advisor to ISV Global Program Director for continuous improvement of the ISV program;
• Performs other duties as assigned.

Job Requirements:

• BS/BA degree—Business related;
• Minimum 5 years working experience in the software industry;
• Demonstrated business partnering and alliance relationship management skills;
• Business development program building and execution;
• Prior work experience with ISVs/SIs, and large enterprise alliances such as IBM, Motorola, Honeywell;
• Demonstrated experience driving cross functional team initiatives;
• Motivated and self-directed professional with excellent communication, presentation and negotiation skills;
• Professionalism and ability to interact with senior leadership.

Job Location: Guangzhou, Guangdong

Position overview:

Test and evaluate performance and reliability of new and/or modified products to ensure that said products contain no unidentified problems when released for production or sale.

Support New Product Engineering in the development of new or modified products by testing and evaluating prototype products.

Job Responsibilities:

• Create test plans and either implement these plans himself or lead the activities of Test Technicians in performing the work;
• Operate and monitor devices under test, measure and record specific physical characteristics, communicate problems and unacceptable performance to appropriate parties;
• Analyze the accumulated data and prepare final reports.

Job Requirements:

• B.S. degree in a scientific or engineering discipline;
• 3 to 5 years experience in an engineering testing environment;
• Working knowledge of computers and experience with spreadsheet and word processing programs;
• Some knowledge of interfacing computers with laboratory equipment;
• Proficient English oral and written communication skills.

Job Location: Guangzhou

Position overview:

• The Test Technician tests printers and associated software/firmware;
• These tests include, but are not confined to, verification of software in a development stage, qualification of software prior to release for general manufacturing and distribution, and post launch design assurance;
• Testing is generally done according to test plans governed by marketing requirements and specifications.

Job Responsibilities:

• Assists in creating laboratory test plans and organizing test results;
• Installs firmware and executes product test plans with no direct supervision;
• Tests printer components such as main logic boards, power supply boards, print heads, and motors according to documented procedures;
• Provides first level failure analysis and assists in root cause failure analysis;
• Determines printer performance with the proper equipment and according to established procedures;
• Assists in the preparation of statistical and graphic presentations in project reports;
• Trains junior technicians and coordinate the activities of other personnel working on multiple test projects;
• Maintains the department in good working order and takes care of all tools and instruments;
• Completes test activities in a thorough and timely manner;
• Performs other duties as assigned.

Job Requirements:

• Associate's degree in computer science or an engineering technology, or equivalent experience;
• 5 years experience in an Engineering or Quality Assurance testing facility with some supervisory experience;
• Proficiency with computers and experience with spreadsheet, word processing, and bar code programs;
• Proficient in written and verbal English.

Job Location: Guangzhou

Position overview:

Work with Engineering, Sales and Marketing to define project scope, select project team and assign tasks. Schedule tasks and monitor project progress and make sure tasks are performed to target milestones and budget. Products delivered must satisfy Zebra's quality standards. Identify potential project issues and re-assign resources or re-prioritize tasks as necessary based on customer expectations and internal resources.

PRINCIPAL ACCOUNTABILITIES:

• Lead cross functional program team/s responsible for development of sustaining existing products for the SPS OR CPS business managing programs from inception to completion. The programs have a major impact on product cost and market presence;
• Manage program risks and budget as well as define and ensure adherence to program schedule. Work with product management, sales, customers and sustaining engineering in the definition of the program and product goals. Create and manage program schedules, budgets, issues, and process requirements. Assess and manage program and product risks;
• Ensure that sound practices are adopted for development of the design in order to develop the best quality of design with the broadest market coverage;
• Manages the challenges of technology application and new product development; identifies, communicates, and manages moderate to high levels of technical risk. Works closely with internal & external resources to initiate & develop the project team to meet market requirements;
• Works closely with teams to resolve technical problems and devises new approaches to problems encountered. Work is performed with minimal and general instructions as to the objectives expected. Obtains technical guidance from subject matter experts on unusual or complex problems. Capable of guiding the team through ambiguous or vague requirements;
• Responsible for team and cross-functional communications; liaison between the team and Sr. Management; Communicates and influences the resolution of cross-functional issues. Liaison with internal and external customers to ensure adherence to budgets, master plans and schedules. Provide day-to-day coordination, positive motivation, and coaching to the team, and follow through on detailed activities. Anticipate issues and help deal with them in a timely manner. Monitor program performance and coordinate resolution of issues. Builds team ownership and commitment to project plan; mentors and/or coaches project and technical leaders;
• Ensures that product requirements, program goals and business goals are met;
• Performs other duties as assigned.

MINIMUM EDUCATION, WORK EXPERIENCE AND SKILL REQUIREMENTS:

• BS Degree in Engineering required; Masters in Engineering or Management preferred;
• Minimum o f 8 years of experience in leading the design and development of new electromechanical and digital products or experience in managing a technical function is required;
• Background in engineering. Familiar with engineering disciplines of mechanical engineering, system engineering, software engineering and electrical engineering;
• Familiar with functions of Manufacturing, Product Management, Marketing, Quality Assurance, Financial Analysis and Procurement;
• Strong cross-functional leadership skills;
• Strong communication, motivational and coordination skills.

Job Location: Guangzhou

Job Responsibilities:

• Provides problem solving leadership and comprehensive root cause analysis;
• Work with vendors to select technologies and generates specifications;
• Construct and test feasibility models, prototypes, and pre-production units;
• Create designs, documents and drawings;
• Design and develop cost effective electrical boards for new products in bar code printer to support marketing specifications and regulatory requirements;
• Investigate and select electrical components and assemblies;
• Construct and test feasibility models, proto-types, and pre-production units;
• Investigate, design or specify the electrical architecture of circuits and systems. Make design;
• performance and tolerance analyses. Document and specify components and assemblies as to tolerances, inspection techniques and sourcing;
• Investigate problems, develop solutions, and complete Engineering Change Orders;
• Accurately estimate time to complete tasks. Upon accepting the estimates of others, complete the task to schedule in a timely manner;
• Prepare system specifications and/or sub-specification or evaluate such specifications;
• Prepare written documentation, reports, memoranda, or other data relative to assignments of a quality suitable for dissemination;
• Monitor and electrical hardware development, firmware functionality, DVT, ESD, Environmental tests and release of new barcode printers;
• Perform other duties as assigned.

Job Requirements:

• BSEE, MSEE Preferred;
• Around 5 years professional experience in high volume production environment with Printer R&D experience preferred;
• Experience with circuit design, specifically ac-dc and dc-dc power supplies, optical sensors, 32-bit processor designs, and troubleshooting techniques;
• Experience with Innoveda Schematic capture and PADS PCB layout tool;
• Familiar with using oscilloscopes and electronic measurement equipment and tools;
• Excellent written / oral English communication skills;
• Able to work in a diverse, cross-functional, cross-geographic team and travel occasionally;
• High energy and a self-starter attitude. Candidate must be goal-oriented, flexible, creative and able to balance multiple tasks;
• Ability to thrive in a deadline driven environment without compromising personal integrity.

Job Location: Guangzhou

Position overview:

• Develops and leads execution of development plans targeted to reduce frequency of quality issues related to tier-2 supplier manufacturing defects;
• Leverages performance data and significant commodity domain expertise to identify and proactively manage supplier quality risk;
• Evaluates suppliers' internal functions to assess their overall performance and provides feedback in assessment of their operation;
• Ensures suppliers have requisite technical competence and process capability to supply components and services in accordance to Zebra quality standards and business needs;
• Enables next generation product introduction success by driving required supplier technology advancement in support of product roadmap requirements.

Job Responsibilities:

• Perform supplier audits, assessments, and source inspections and is responsible to help Zebra assess if suppliers should be approved, require corrective action (SCAR) or disqualified;
• Improve material quality; ensure proper drawings and requirements are communicated to the supplier and that the supplier has the process capabilities to satisfy the critical-to-function characteristics for the component;
• Update supplier records with results of visits to and from suppliers;
• Develop supplier processes through process, product and/or tooling validations and provide assistance, conduct supplier review meetings and supplier training;
• Use statistical process control and capability studies in assessing supplier processes and capabilities;
• Create Material Inspection Instructions (MII's) to support Receiving Inspection and align the inspections methods between our suppliers and our company;
• Provide our suppliers effective feedback and work with them constructively to improve their performance levels;
• Have Supplier Development engineering representation in our improvement teams and contribute to our team's success;
• Conduct internal audits on company processes as required; produce audit reports and drive follow through on required supplier corrective action;
• Perform Failure Analysis and inspection techniques on supplier materials as required;
• As the expert for his/her commodity, provide direction and mentoring to help other Engineers, Inspectors, etc. improve performance levels at Zebra and contract manufacturers as required;
• Write and revise policies, procedures and create forms to support our supplier development processes;
• Identify, characterize and document all key process variables included in design transfer;
• Compile and evaluate test data to establish material and process specs for new parts used in new products;
• Partner with the new product development engineering teams to provide technology assessment and supplier technical support;
• Conduct DOE's, apply statistical analyses to evaluate results, and prepare technical reports;
• Perform other duties as assigned.

Job Requirements:

• Four year Technical Degree plus 5-10 years work experience in target commodity production environment;
• Excellent English and Mandarin skills, speaking and writing;
• Knowledge of common quality metrics & quality control and assurance methods;
• Highly skilled employing and teaching continuous improvement techniques (Gage R&R, SPC, DOE) utilizing statistical data analysis tools like Minitab or JMP. 6 Sigma certification a plus;
• Participation in Professional Engineering Societies by Commodity is highly desirable;
• Proficient using 2D/3D product design tools such as AutoCAD or Pro/Engineer;
• QUALIFICATIONS by SDE-Commodity – Must be considered 'subject matter expert' in one or more of the following commodity domains:
  • Electro Mechanical: Must know ANSI-Y14.5, Geometric Dimension and Tolerance. Mechanical or tool design experience;
  • Metals: Machining, Stamping & Fabrication - industrial part fabrication and finishing (Plating) experience;
  • Plastics: injection molding process and tooling design/fabrication experience;
  • Die Casting: mold design and part fabrication experience;
  • Electronics: programmable logic, memory, microprocessors(CPU), batteries, RF modules, IR/ Laser sensors, EMI filters, power supplies.